To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Discussion List
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Chat spell checkContent Hi, In the chat Workspace, if I miss spelling a word I do get a red underline which is very nice, however, to see the correction options you cannot just right cl… -
Can I change the CHAT_GREETING_MSG?Content Hi all, I would like to know if it is possible to change the message base CHAT_GREETING_MSG by "Hello (name of the user)." How may I assist you today? " I tried … -
Can I delete the option "Transfer Agent"Content Hi all, I would like to know if it is possible to delete the option "Transfer Agent"? If it is possible, could you tell me the steps where I would do it?
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How do you measure Agent Chat Productivity in your organization?Content I've looked into a lot of the chat reporting available within Oracle Service Cloud but having a hard time figuring out what's the best report out that that can t… -
Manage Emojis in Chat session (agent & customer side)Content Customer and agent could be share emoticon in the Chat conversation. - by chosing an emoji in a panel of most frequent emojis - or just typing :) and converting …
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Filtering Profanity and Personal Information out of chatContent I am trying to determine if there is a way to censor the text in a chat. We work with people's private information and we need to have a way to censor if it is a…
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Proactive chat: Widget ID in Engagement engineContent Hi, I am working on implementing Proactive Chat using Engagement Engine. The chat invitation needs to be displayed when a user views the page for more than 10 se…User_2025-02-03-22-05-18-515 25 views 4 comments 0 points Most recent by User_2025-02-03-22-05-18-515
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Chatbot for OSvC?Content Has this been released for Service Cloud? Or is it still in the pipeline? Has there been any word on its release? Version 3.3.3 -
ConditionalChatLink for specific queue IDContent Is it possible to create custom ConditionalChatLink widget to work on a specific chat queue and not on the default queue? (Jessica Bradley) Edited with clarifica… -
Create a rule to hide a chat queueContent I need to hide a queue so it does not receive transfers from other queues. Eg .: Queue A can receive AB Queue Transfers but can not receive transfers from Queue …User_2025-02-03-17-19-40-969 15 views 5 comments 3 points Most recent by User_2025-02-03-16-51-39-328
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Chat Auto-Answer FeatureContent Is it possible to set up Chat to automatically pop a Chat to an agent without having to accept it from the Toast notification? We were using an external Chat rou… -
Which email address was email X sent to? (transaction.description?)Content Hey guys, I am trying to figure out how I can see to which email address a customer has sent an email to. Did he/she sent it to 1234@gmail.com or abcd@gmail.com …
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Wait ThresholdContent Hi, A quick question. We are using the engagement engine to write our rules. In our rules, we use syndicated conditional chat to display our chats. We want to en…
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'Oracle Intelligent bot cloud service’ chat to ‘Oracle Service Cloud’ chat serviceContent We need to integrate ‘Oracle Intelligent bot cloud service’ chat to ‘’Oracle Service Cloud’ chat service. We intend to start the chat in ‘Oracle Intelligent bot … -
The chat is not ended when I click the X buttonContent Hi all, I'm testing the different chat events, the problem that I have is that when I close the chat_landing by clicking the "X" button, the agent sees the chat …
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Chat API - Get EstimatedWaitTime and agent availability before RequestChatContent I've combed through the documentation and can't seem to find an answer to this one. Any help would be greatly appreciated! We want to build an integration with t…
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Calculate average chat waiting timeContent Hi All, How do we calculate the chat average waiting time that is displayed in the ChatQueueWaitTime widget? We have to calculate and display in the home page on…
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Remove automatic messageContent Hi all, I would like to know if is possible to remove the automatic message that comes out by default when I accept a chat. "Hi, mi name is . ¿How can I help you…
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Chat Cobrowse not working properlyContent Hi, I have couple of doubts regarding the chat cobrowse: 1. According to the documentation I have activated the two widgets that is chat/chatcobrowsepremium and … -
Chat Live: Asset Field Not Insert In IncidentContent Hello Community!We are having a problem in the Right Now Customer Portal (Live Chat Section > chat_launch).When complete the form and send it, the chat screen op…User_2025-02-03-19-51-48-615 25 views 7 comments 1 point Most recent by User_2025-02-03-19-51-48-615
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iOS device - Chat Request form redirects to blank pageContent Only on an ios device within WeChat browser when user clicks on the chat link "https://xxxxxxxx.custhelp.com/app/chat/chat_launch" , the page re-directs to a bla…
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Design of chat_landingContent Hi all, I would like to change the design of chat_landing to this level (attached image). I would like to know if it is possible to add gifs and emojis. Thanks, …
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chat attachmentContent Hi All, Its possible to restrict the attachment pop up in chat mobile file attachment and directly go to the gallery and choose file?? Regards, Mohan Version 3.5 -
chat attachment imageContent Hi All, Its possible to show chat attachment image in customer portal chat. Regards, Mohan Version 3.5
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Co-browse Advanced Mode on MacsContent It appears that CoBrowse Advanced Mode does not work smoothly with Mac OS X. It requires Java and nowadays it's disabled by default. This impacts the customer ex… -
Opportunity to provide feedback on the next gen chat experience in OSVCContentGreetings! I wanted to reach out and let you know about an opportunity to provide feedback on the next generation chat experience in Oracle Service Cloud. I shoul… -
New Disposition does not appear in drop-down list in consoleContent I added a new disposition today. It doesn't show. Have logged out/Logged back in. Still not showing in Chat. Please Please Please tell me that there is an automa…
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Chat window dockedContent Hi, I may have dreamt this but was there an option to have the chat window docked/hover/always-on-top? A complaint we have is that the window sometimes gets hidd…
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setting product in URLContent Can I use URL https://supportcenter.ieee.org/app/chat/chat_launch/p/1757 and then have a chat rule that routes the chat to a chat queue based on that product #17… -
When transferring chat - see "Specified Cast is not valid"Content Has anyone seen this message in Chat? Specified Cast is not valid It is happening when a few of our agents - happening randomly - attempt to transfer a chat to a…