To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Discussion List
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Custom Field not being transferedContent Good Day Everybody, I have a custom incident field that is exposed on the agent workspace. When the agent transfers the chat, this custom field is set to "No Val… -
Displaying an Image vs Message for Syndicated Chat WidgetContent I have searched around and tried to find if there is a way to display a different image depending on if chat is available or not available (typically outside cha…
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How to trigger a survey when chat window is cancelled?Content I have a business rule that triggered the survey in popup window "Pop-up Survey when Chat completes". Question: The limitation of this functionality is that, the…
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Conclude a Chat Session - Add-InContent Hello, Im trying to automaticlly conclude a chat session through addin, but im having difficulties to undertand how i could implement IChatSession to retrieve in…
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Chat Alert Form not reflecting changes in Config SettingsContent Good Day, I changed the order of the fields and what fields are displayed several hours ago and the Chat Alert Form is still showing the old fields, I moved and …User_2025-02-03-20-25-38-604 23 views 2 comments 0 points Most recent by User_2025-02-03-19-49-46-476
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Set an Incident Field on chat_launch pageContent Good Day, I am trying to set the value of a custom field (incident) based on the value that another custom field (contact) that is set by the customer on the cha…
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Focus on ChatContent When an agent accepts a new chat I would like the Agent Desktop to focus on that new chat tab. Currently they accept a chat and then have to click the chat itsel…
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Does the Engagement Engine pickes up page content in iframe?Content Hi, we would like use our Engagement Engine on a website which has an iframe included in the website. My question is that if we place the engagement engine js co…
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Add country information in Click to CallContent Hello, Please guide how to add geography information ( add countries and their respective phone calling format) in click to call. PFA the attached screenshot. Th… -
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Chat in I-frame of company websiteContent I know it is possible to embed the chat pages into an I-frame of a website but we have a few questions. 1) If a user clicks on an area outside of the Iframe, doe…
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How to add product field in chat window for agent?Content We have enabled the live chat feature on the website. I have added the "ProductCategoryInput" widget on the chat page and via URL I am able to select the product…User_2025-02-03-17-19-37-172 38 views 14 comments 0 points Most recent by User_2025-02-03-17-19-37-172
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Co Browse from Desktop Browser not allowedContent Hi, I get the below error when I try to initiate co browse in a customer chat session. The screen sharing button is also disabled. "The customers environment doe… -
Engagement Engine Rule not executing as expectedContent I am checking the value of a javascript variable, text variable and the rule is working on our development site but does not work in our production site. Is ther…
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Chat Close SurveyContent Hi , I have some requirement related to chat . When chat get close either from customer side or Agent side , i want send survey to customer . Please tell if that…
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how to control the look and feel of chat windowContent use the post function to start chat and it will open a new tab. my question is how to modify to open a new web window page when start the chat, control the windo…
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Engagement Engine presentation from Wisconsin User Group meeting February 25thContent Thanks to MATC for hosting the WUG gathering on Tuesday! Attached is the presentation I took you all through regarding the new Proactive Engagement Engine found …
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Syndicated widgets/ConditionalChatLinkContent Hi, The below URL is used to configure the Syndicated ConditionalChatLink widget for RightNow chat in external pages. https:///ci/tags/syndicated_widgets/standar…User_2025-02-03-19-29-40-464 39 views 16 comments 0 points Most recent by User_2025-02-03-17-19-37-172
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Contact Custom field in chat_launch.phpContent I have created a custom field, contacts.c$contact_source and want to add it in the chat_launch page. I've updated the code as below: But, it gives me the below …User_2025-02-03-19-29-40-464 35 views 10 comments 0 points Most recent by User_2025-02-03-17-31-40-230
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Adding Co-Browse to Non-RightNow Page or Without Requiring LoginContent Hello RightNow Community, I come to you for some help in identifying the best solution to our problem. We recognize that co-browse is a viable tool to solve our …
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Options for linking to chats from an external pageContent Hello, We recently upgraded to May 2010 and Customer Portal. We really like the level of customization available to the Customer Portal pages. We do not have cha…User_2024-12-17-21-35-06-324 17 views 7 comments 0 points Most recent by User_2025-02-03-20-16-45-224
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Changing "Incoming Chat" Agent AlertContent We have been using chat for a couple of months now, and are starting to get some good feedback from our agents. The biggest issue which they would like addressed…
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Uploading attachment via chatContent With the November 2009 release when a customer uploads an attachment via Chat is the upload secure (https, encrypted, etc…)?User_2024-12-17-19-43-16-910 18 views 7 comments 0 points Most recent by User_2025-02-03-19-49-57-702