To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Learn about the new Oracle AI Agent Studio for Fusion Applications: Watch Now
Communication Channels
Discussion List
-
Web Chat for ServiceSummary: I have a few questions about configuring WCFS that I cant find in the documentation. Content (required): Can I change the launch button? The default is a square…Kim Dante 144 views 8 comments 1 point Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle -
Chat Inlay iconHow to change Chat Inlay icon How to change the chat inlay icon please refer the screenshot Regards. Satheesh. -
Maximum Active Chats - BUI setting - how to display on report?Summary: Maximum Active Chats - BUI setting - how to display on report? Content (required): How to display selected value on report? Version (include the version you are…
-
Request Denied message: use incoming mailbox instead of default mailbox?Summary: Can the incoming mailbox be used for Assistence Request Denied messages instead of the default mailbox Content (required): When a person on BCC responds to an i… -
See Specific Sender BlocksSummary: Is there a way to see which email domains or contact accounts resulted in Sender Blocks? Content (required): In Mailings, on the Results tab, there is a Mailing…User_2025-03-07-01-32-42-212 51 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle
-
ROQL lower caseHi All, I need to compare the lower case string in ROQL please suggest, I tried below but no luck. $email//user input maybe uppercase or lower case "select ID from Conta…
-
Notification emails are not sent when a person is flagged in Oracle social chat conversations.Summary: Notification emails are not sent when a person is flagged in Oracle social chat conversations. Content (required): Version (include the version you are using, i…
-
Chat Inlay : initialize the custom filed with PTA loginWe are trying to launch / initialize the "inlay-oracle-chat-embedded" attribute "launch-form-fields" using PTA login on an external application . Our goal is keep the cu… -
Customer portal via mobile appSummary: How to enable mobile app for customer portal Content (required): The vendor will outline how the customer mobile app will enable / support the following: - Cust…
-
How To: Company Branded Logo on Auto-Response EmailsSummary: How to add company branded logos to auto-response emails or unknown customers Content (required): I'm unable to find a way to add a graphic or company branded l…
-
-
How to Create workflow to escalate an SR and send an email to account manager?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
-
How to set clickstream for AjaxCustom functionsHi All, How to set clickstream for all AjaxCustom functions, any sample code please. Regards, Satheesh AS.
-
In chart layout incident Report I need to find how many incidents are created by agentSummary:I have created a report i need to find how many reports are created by agent Content (required): Version (include the version you are using, if applicable): Code…
-
In Incident report (grid report) how can I get incident status (open incident, close incident)Summary: I have created a report of incident I need incident status in that report like open incident close incident for particular month Content (required): Version (in…
-
In grid report how to change date created (format) to months only ?Summary: I have created a report in which in incident table I have added a field (date created) I want to change its format day/month/year to month/year Content (require…
-
Encryption and decryption using cyptoHi All, I want to do encryption and decryption, i am referring below document i can able to encrypt but there is no option to decrypt can any one suggest how to decrypt.…Satheesh_sathiz 133 views 3 comments 0 points Most recent by Praveen: RN Application Engineer-Oracle
-
send reset password link to contact alternative emailHi All, how to send reset password link to contact alternative email. Regards, Satheesh
-
CP Page tags not workingHi All, I want to show the below widget to particular pages, i tried below code but no luck Messagebase details: Configuration details: Tried step 1 Tried step 2
-
YUI confirmation dialogue boxHi All Need a YUI confirmation dialogue box Yes/No and based on the input need to make ajax callbacks, any suggestions please. Regards, Satheesh AS.
-
Advanced routing chat queues priority value and placement.Summary: In the advanced chat routing - besides being able to push a queue to overflow or primary, we also have the priority level (#number). Before advanced routing, si…
-
Feature Friday - Forward and Track Incident Internal ResponsesSummary: Incident can be forwarded to the peer(s) using the Forward functionality (sent as email) and responses can be tracked in the Incident threads. Any response to t…Premkumar Sabarinathan-Oracle 123 views 0 comments 3 points Started by Premkumar Sabarinathan-Oracle -
Linking Incidents with Similar SubjectContent (required): Hi All, We are receiving the following request from our Customers. When customer send an email to OSvC and this email thread has continuous ongoing c…
-
Chat Inlay Error "There was a problem connecting to the Chat Server"Summary: Hi, I'm getting an error "There was a problem connecting to the Chat Server" in Chat Inlay. Chat server is up and running. Agent is available. Any ideas how to …
-
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce. It’s … -
Incident not created through EmailContent (required): When user sends email from a particular email address, Service cloud is not creating Incident. We checked in the "Incoming Email Filter" report and f…Padma Varadarajan 41 views 6 comments 0 points Most recent by Praveen: RN Application Engineer-Oracle
-
EE Chat Inlay and Custom FieldSummary: Content (required): I am using EE with the embedded chat inlay. I am trying to set a custom field using the below action. I use this exact same action in a synd…
-
Engagement Engine and Chat InlaySummary: I'd like to switch my proactive chat to chat inlay. I have Engagement Engine code that currently triggers a proactive chat invitation (i.e. on page https://www.…
-
Can we configure 50+ Service mailboxes for inbound emailSummary: We have 50+ line of business, hence would like to create 50+ mail boxes for the creation of incidents via inbound email functionality. Content (required): Can w…
-
Email not creating IncidentContent (required): Hi, When we send multiple emails from the same sender to the same mailbox continuously. After some time the Incident creation stops and there is no r…