Redwood
Discussion List
-
How to enable the critical flag for employee in edit service request page?Summary: Business need the critical flag available for employee in edit service request page. This will give option to employee to escalate. Please suggest the option in… -
Unable to edit the reward points for recognitions in CelebrateHello, When I created a recognition plan in Celebrate, I have enabled the option of Rewards Points from Configure Global Settings. As per the current functionality emplo…
-
A Reusable Approach to Implementing Validations and UI Logic in Fusion Service Redwood📑 This article is estimated to take approximately 8 minutes to read, and can save you hours of implementation and research. You are welcome! 😃 📽️ Before diving into this… -
CKEditor support for Goal CommentsSummary: In Release 25a it was mentioned that tables are one of the features of the CKEditor, however there is no exact value indicated in the VB Express to show tables.…
-
Creating a Static List for Single Select in Visual BuilderI often need to create a static list of values when demonstrating a Service extension. You might also want to use a single select option without a service data provider.…Edson Junior, Oracle 346 views 2 comments 2 points Most recent by Edson Junior, Oracle Fusion Service
-
Update on Known Issue with Extending Service Request Edit PageHello Community Members, We have become aware of an issue that may be causing confusion for some of our implementors when working with the service request (SR) edit page…
-
How to Automatically Assign a Queue Upon Case CreationAs of 24A, automatic queue assignment is not supported OOTB on Case creation. However, this can be achieved using Object Workflow and Groovy: Login to App Composer Creat…
-
How to access AI Agent Studio in Oracle Cloud ApplicationsSummary: I have gone through multiple documents and videos about Oracle introducing AI Agent Studio. However I could not find the navigation to access 'AI Agent Studio' …Pranav Muley 270 views 4 comments 0 points Most recent by Bryan Kennerley Oracle AI for Fusion Applications -
CX Service UI Extension App is missing - 25A?We cannot see the CX Service UI Extension App in VBS, but we can see CX Helpdesk UI Extension. We've tried recreating projects and everything from scratch, and have all … -
How to add 'Create Case' as a Quick ActionSteps: Create Sandbox Add & Navigate to Structure Click on Service -> Quick Actions -> Expand Service Center Quick Links Click on Create Enter Quick Action Details Optio…
-
Increase/Remove the CSV file download limit in the transaction consoleHi Everyone, Is it possible to increase the CSV file download limit in the transaction console? Currently, we can only retrieve up to 500 records. However, our client re…Girish Kushibi 2 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service -
Configuration Report/Global Search Capability in RedwoodSummary: Configuration Report/Global Search Capability in Redwood Content (please ensure you mask any confidential information): Hi, Is there a way to search across code…
-
How to add Custom fields in Task Edit page within Case Management?We have defined few Action plan action like Investigation Meeting Scheduled. Now when the agent is updating this action we want to capture the actual date of Investigati… -
What does Retention field mean on Team Activity Center page on RedwoodSummary: We are implementing redwood and while doing so we wanted to know what does Retention field with percentage mean on Team Activity Center page. Content (please en…
-
Trying to re-locate Cancel and Submit button on Redwood HCM pagesSummary: While implementing the Redwood UI, we're facing a challenge with filling in the required details during a transaction. When attempting to cancel a specific sect…
-
Hide inactive assignment results while doing a worker search on redwood HCM pagesWe are currently implementing Redwood and aiming to hide inactive assignment records during worker searches on Redwood HCM pages. Additionally, we're trying to set a def…Palak Raval 13 views 1 comment 0 points Most recent by Karyn Kurland-Oracle Visual Builder Studio for HCM
-
what are the cases in Recent cases it is showing?Summary: Hi @Karyn Kurland-Oracle In Service Dashboard there is recent cases section. but what kind of cases are shown in the Recent cases section? Content (please ensur…
-
How to enable Workspace in RedwoodHi , We are trying to open workspace in Redwood . Currently it is opening in Classic view as attached in screenshot . Is there any way to achieve opening Workspace in Re…
-
How to search service request by entering the 3-4 digits in search bar?Summary: Hi @Karyn Kurland-Oracle In Redwood service center we are not able to search Service Requests by SrNumber not complete but keyword search is not working here an…
-
How to show Activities Panel in Redwood for Custom ObjectsSummary: I wanted to show the audit logs for Custom Objects in redwood, but activities panel is not available as OOTB. How can I show the activities panel or the audit l…
-
How to add Icon in update case smart action?Summary: Hi @Karyn Kurland-Oracle @Edson Junior, Oracle In service center we have OOTB smart action to update case contact. there is white button with it to create new c…
-
Demo instance for IDRHi, Is there a demo instance to test invoice upload through IDR? If so, please be kind enough to redirect me via a reply. Thanks.Sheneli98 27 views 2 comments 0 points Most recent by MiaM-Oracle Payables, Payments & Cash Management
-
How to add a custom foldout panel to the Service Request Edit pageIn the Oracle Redwood template, a foldout panel is a user interface element that helps organize and present information in a compact and interactive way. On the Service …
-
How to remove other values from channel type?Summary: Hi @Karyn Kurland-Oracle when we open start internal conversation smart action, in channel type it shows various values in the list. but we want to keep only MS…
-
How to show the name of the work order area?Summary: Hi, does anyone have any idea why I see the bucket ID and not the name in the field? I need to show the name instead of the ID. Thanks. Content (please ensure y…
-
How to enable the repiles from the outlook in My message section?Summary: Hi @Karyn Kurland-Oracle @Edson Junior, Oracle My message section at service home only showing the internal messages and messages/ replies from the MS Team but …
-
Redwood - How to Prevent Create Work Order Page from Loading if Service Request Contact is Null?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle Could you please help to achieve this use case in redwood service center? When we create work order from service …
-
How to Enable Drill-Down on custom field “Bill To Customer” in Sales Order List?Summary: In the Sales Order list, the Bill To Customer column currently shows static text (e.g., customer name or number).How can we make this field a clickable drill-do… -
Person Management-Redwood or Responsive UIHow to enable Responsive or Redwood Pages for Person Management.
-
How to Configure Case Object NotificationThis document guides a customer to configure Case object to send a notification to a resource when he/she is added to a Case. Login to App Composer Create and enter in a…Edson Junior, Oracle 84 views 9 comments 3 points Most recent by Edson Junior, Oracle Fusion Service