Category 232
Discussion List
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How to disable attachments for certain states in the chatSummary: We want to either enable or disable the attachment button in the chatbot UI based on the current state in the YAML. How do we achieve this? We do know that we h… -
Invoking Generative AI Agent from ODASummary: Trying to invoke Generative AI Agent end point from Oracle Digital Assistant as a REST service. Content (please ensure you mask any confidential information): I…
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How to invoke rest api configure with SSL certificates from oda using REST service component in ODASummary: We have created private endpoint in oda and using that we need to invoke private rest apis. Target APIs are SSL certificate enabled. We do not have any option i…
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How to integrate the Peoplesoft Expense Skill in MS teams - PICASOSummary: Do we have any documentation detailing the configuration steps on how to integrate the Peoplesoft Expense Skill/PICASO in Microsoft teams.
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Is resource bundle text is controlled by language and key or can be controlled by country?Summary: Hi All, We are facing an issue with the bot response in one specific case. The same language is used in two different countries. But the the response of the BOT…Oguri Rama Yogaiah 51 views 12 comments 0 points Most recent by Martin Deh-Oracle Digital Assistant & Mobile
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Match score is varying from version to other without any change in Intent or UtterenceSummary: Hi All, We are facing an issue with the same keyword, The match intent score is varying from version to version. Based on the score it is matching with the wron…Oguri Rama Yogaiah 1 view 0 comments 0 points Started by Oguri Rama Yogaiah Digital Assistant & Mobile
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How to Dynamically Pass/Update path parameter in REST API End pointHi everyone, I’m using the REST API component in Oracle Digital Assistant (ODA) to consume an API that cancels an existing activity. The requirement is to pass the activ… -
Help Required for Live Agent HandoverSummary: Hi there, We are trying to make a simple Poc (Proof of Concept) centered around live agent transfer. It stands that whenever the DA goes into the unresolved int… -
How can we implement Sentiment Analysis in Oracle Digital Assistant (ODA)?Hello there. We are currently exploring the ways to implement sentiment analysis in Oracle Digital Assistant. Currently what we are doing is we are exploring a way to fi…
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Oracle Mobile Expenses App CustomizationsWe have requirement to get rid off 'Quick Entry' , 'Enter' and 'Mileage' (as highlighted in red) from the Oracle Mobile Expenses App. As shown in the attached screen sho…
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Is there a way to pull the chat durationSummary: Hi All, In the insights data of the Oracle Digital Assistant skill there is an "Average time spent on conversations" available. Is there a way we can see the in…Oguri Rama Yogaiah 11 views 0 comments 0 points Started by Oguri Rama Yogaiah Digital Assistant & Mobile
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ODA Value propositionSummary: Hello, I am looking to gather some information around following topics: Any metrics or data on the savings/benefits of using ODA (e.g., client X reduced help de…
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B2C live Agent auto routing queue is not workingB2C live Agent auto routing queue is not working Hi Team, I have the skill to connect with B2C live agent with auto routing queue. To do that, I'm setting an incident cu…
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The value ${system.message.messagePayload.position} is not workingSummary: I'm using ${system.message.messagePayload.position} to show the time and position in queue likee in the "documentation" and is not working -
Is there a way to export the analytics from ODA instanceSummary: Hi All, We are looking for help on how to export the Analytics from ODA IDCS instance. Is there any option for us to generate custom metrics apart from the exis…Oguri Rama Yogaiah 21 views 1 comment 0 points Most recent by Sherif Bashar Digital Assistant & Mobile
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How to implement user authentication and authorization in SQL dialogue skillWe would like access and autirize user in sql dialogue skill . User can query data from rows having acceess to them
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How to integrate the analytics between Oracle Digital Assistant's skill and Oracle FusionSummary: So we have beautiful data in Oracle Digital Assistant and Oracle Fusion Service. We want to put them in the same dashboard. Content (please ensure you mask any …Calin Pavel 41 views 3 comments 1 point Most recent by Oguri Rama Yogaiah Digital Assistant & Mobile -
How can i check if someone has the right role before answering a FAQ with a link in Oracle SaaS?I want to build a FAQ where a user can ask 'where can I enter purchase requisitions'? I can give an answer with a link to the screen, but .. I first want to check if the… -
What should be the best practice to assign user id for a conversation in Oracle Digital assistantWhile extracting insights/conversation logs from oda ,our customer wants valid username to be present as part of column USER_ID so that they can identify the conversatio…
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Timeout not working with OSvC and facebookHello everyone, I need some advice on configuring timeouts for live chat platforms, taking into consideration some specific scenarios we're facing. Currently, we have a …
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Connecting to on premise database from Oracle Digital Assistant for SQL dialogue skillsWe need to connect to on premise database for configuring skills using SQL dialogues. As of now,To connect with On premise Database we need to login to RDP from where we…vicky fk 1 view 1 comment 0 points Most recent by "Shub Lahiri, A-Team-Oracle" Digital Assistant & Mobile
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ODA Bot - Application Event message not displayed in User Channel - SlackHi, We have done the integration of ODA with Slack Channel. User initiated Conversation is working fine. We tried to pass an Application Event message to User Channel. C…Ganeshkumar R 11 views 2 comments 0 points Most recent by "Shub Lahiri, A-Team-Oracle" Digital Assistant & Mobile
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Problems with Instagram and ODAI'm having trouble connecting the Instagram Messenger API with ODA. According to Meta Developers and ODA documentation, the communication is practically the same, but it…
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how to use logger in LLM transformationSummary: I'm using the custom LLM Transformation event handler and I've tried using context.logger().info('sample text') but it doesn't show in diagnostic logs. I tried …Xena Arcabos-133101 1 view 0 comments 0 points Started by Xena Arcabos-133101 Digital Assistant & Mobile
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ODA expense facing issue. Bad Message 431Summary: Hi Experts, I have enabled the ODA expenses in one of our demo environment successfully couple of weeks back. Now when I am trying to access the ODA environment…Praveen Gollu-Oracle 1 view 0 comments 0 points Started by Praveen Gollu-Oracle Digital Assistant & Mobile
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Why is digital assistant opening automatically in oracle fusionEach time I navigate to a new page the DA automatically opens up ... These are my settings of the DA in SaaS .. So is there some other setting I'm missing? Not sure if t…Pam Koertshuis 11 views 1 comment 0 points Most recent by Prathamesh Sakarkar Digital Assistant & Mobile
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A conflict occurred while attempting to merge skill registrationSummary: Hi All, We are facing an error "A conflict occurred while attempting to merge skill registration for skill which name: MiscSkill" while rebasing an Extended Dig…Oguri Rama Yogaiah 1 view 0 comments 1 point Started by Oguri Rama Yogaiah Digital Assistant & Mobile
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How to display Rest API response in tabular format in ODASummary: Hello Everyone, I want display the data in table format in visual mode, which is fetch using REST API. I use the template of DisplayTable Content (please ensure…
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How can ODA start the chat?Summary: Usually, when you start a chat and click on the bubble of an "x" page, the chat already greets you and provides some suggestions. How do I make ODA do that on t…
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ODA - Service. Customers need to write to enable web agent.Summary: When ODA directs the customer to the web agent, the agent can accept a ticket. However, while the agent can send an unlimited number of messages, the customer c…