Category 235
Discussion List
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SR is getting created when replying to the notification from object work flowSummary: Refered the guidelines provided in the document below, but its not working. Still a new SR is being created when any of the contacts under that SR reply to the … -
CX Service UI Extension App is missing - 25A?We cannot see the CX Service UI Extension App in VBS, but we can see CX Helpdesk UI Extension. We've tried recreating projects and everything from scratch, and have all … -
How to Extend the Update Field Action Bar CommandOverview: This guide details the steps to extend the update field action in Oracle CX Service UI, allowing users to update specific fields directly from the action bar. …Edson Junior, Oracle 151 views 3 comments 2 points Most recent by Edson Junior, Oracle Fusion Service -
Drag and Drop Not Working to Reorder Favorites MenuOur users want to change the order of items they have placed in their Favorites menu and the instructions in Oracle Support says that items can be "dragged and dropped",… -
In contract approval email notification is it possible modify the subject lineWe have a business requirement regarding the Contract Approval Notification Report. Specifically, we need to update the email subject lines based on the status of the co…
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Object workflow email response doesn't reach B2BSummary: Object workflow was used to send email notification to customer upon Service Request record creation. Once the customer replies to it, the email sent out doesn'…
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How to add 'Create Case' as a Quick ActionSteps: Create Sandbox Add & Navigate to Structure Click on Service -> Quick Actions -> Expand Service Center Quick Links Click on Create Enter Quick Action Details Optio…
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How will the Fusion IAM migration to OCI affect PUDS?Summary: We are wondering how the Fusion IAM migration to OCI affect PUDS in CX? Content (please ensure you mask any confidential information): Looking at the documentat… -
Is There a Template Available for Bulk Assignment of Asset Books to Asset Categories in OracleFusionHello Community, We are currently in the process of assigning asset books to asset categories in Oracle Fusion. While the manual process is straightforward, we are looki… -
Increase/Remove the CSV file download limit in the transaction consoleHi Everyone, Is it possible to increase the CSV file download limit in the transaction console? Currently, we can only retrieve up to 500 records. However, our client re…Girish Kushibi 2 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service -
Configuration Report/Global Search Capability in RedwoodSummary: Configuration Report/Global Search Capability in Redwood Content (please ensure you mask any confidential information): Hi, Is there a way to search across code…
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Another user lock happens while setting the custom object DCL value in the activities custom DCLAnother user lock happens while setting the custom object DCL value in the activities custom DCL field. We have a Custom object ,while creating the activity we are setti…
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SR Visibility Not Restricting by Business Unit Despite Using Predefined Data Security ConditionHi, We’re trying to restrict visibility of Service Requests (SRs) based on a user’s Business Unit (BU). Here’s what we’ve done so far: Setup: Created a custom job role i…
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How to add Custom fields in Task Edit page within Case Management?We have defined few Action plan action like Investigation Meeting Scheduled. Now when the agent is updating this action we want to capture the actual date of Investigati… -
Unable to enter the one-time Address in work orderSummary: When I try to create a Field Service work order in Fusion, the one-time address page does not appear, and I'm unable to add a one-time address. -
Need a way to apply prepayments in AR related to the ContractsHi Experts, "We receive a prepaid amount of the contract upfront. As we perform the services, we would like to get the billing events in the Contracts module to be trans…RahulPriyatham.G 10 views 1 comment 0 points Most recent by Akanksha Srivastava-Oracle Enterprise Contracts
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Does Multifund Accounting affect the behavior of Receipt Posting to Ledger?We have enabled the Multifund Accounting to a certain instance and we notice that we can't post the receipt (applied to an invoice that is not already posted to ledger) …Joyce Gutierrez 13 views 0 comments 0 points Started by Joyce Gutierrez Subledger Accounting & Accounting Hub
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Does anyone knows how to add ATP CATP measures in Fusion Supply Plan?I am trying to add ATP and CATP rows in my Supply PLan time series but when I look into the "Manage Planning Measures" screen I can't find neither one. What I am getting…felipe vieira 34 views 7 comments 0 points Most recent by Scott Malcolm-Oracle Supply Chain Planning and Collaboration
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1 shipment 2 AR InvoiceWhat should we do if the client made 1 shipment for 2 different items and 2 separated invoices are made for each items? This case involves both CPQ and AR Module. Enviro…
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What does Retention field mean on Team Activity Center page on RedwoodSummary: We are implementing redwood and while doing so we wanted to know what does Retention field with percentage mean on Team Activity Center page. Content (please en…
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Trying to re-locate Cancel and Submit button on Redwood HCM pagesSummary: While implementing the Redwood UI, we're facing a challenge with filling in the required details during a transaction. When attempting to cancel a specific sect…
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Hide inactive assignment results while doing a worker search on redwood HCM pagesWe are currently implementing Redwood and aiming to hide inactive assignment records during worker searches on Redwood HCM pages. Additionally, we're trying to set a def…Palak Raval 13 views 1 comment 0 points Most recent by Karyn Kurland-Oracle Visual Builder Studio for HCM
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what are the cases in Recent cases it is showing?Summary: Hi @Karyn Kurland-Oracle In Service Dashboard there is recent cases section. but what kind of cases are shown in the Recent cases section? Content (please ensur…
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Calling a Oracle REST API in groovy script under Object triggersreceiving null response while calling oracle standard rest API in groovy , please help with this, we are trying to call groovy based on certain conditions to update inte…Rajesh_Fusion 36 views 2 comments 0 points Most recent by Mohammed Shafi-Oracle Subscription Management
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Ability to track ownership of Installed Base AssetsHi members , We want to understand if there is any possibility to maintain an "Owner" field in Installed Base Asset that is out of the box, this will enable us to track …
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How to enable Workspace in RedwoodHi , We are trying to open workspace in Redwood . Currently it is opening in Classic view as attached in screenshot . Is there any way to achieve opening Workspace in Re…
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Create Filter Parameter for Custom ESS JobSummary: I'm looking for any way to create a Filter parameter in a custom ESS Job just like we see in Account Analysis Report Job. I need to know how to create the param…Luca Campelli 2 views 2 comments 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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Query Regarding Adding Filter Parameter in Custom ESS Job in oracle fusionHello Oracle Community, I am looking for guidance on adding a filter parameter to a custom ESS (Enterprise Scheduler Service) job within Oracle Fusion. Is this possible,…
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Oracle Field Service Maintenance Accelerator Work Order BillingHi everyone, We're using the Oracle Field Service Maintenance Accelerator to sync our Maintenance Work Orders (MWOs) from Fusion Maintenance to Field Service. This part … -
How to search service request by entering the 3-4 digits in search bar?Summary: Hi @Karyn Kurland-Oracle In Redwood service center we are not able to search Service Requests by SrNumber not complete but keyword search is not working here an…