Category 235
Discussion List
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Trigger and populate the Resolve Service Request dialog box through codeSummary: Rather have the client click resolve and enter redundant data from the service request into the resolution I would like to trigger and populate the Resolve Serv… -
How to make a record read only based on a field valueSummary: How to make a record read only based on a field value Version (include the version you are using, if applicable): 21C -
SR Category field not available while creating start, pause, and stop criteria for milestonesSummary: While creating start criteria for milestones I have to give a condition like "Starts When Category Is One Of XYZ". But I dont see "Category" option in Attribute…
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SR Status auto update to ClosedSummary: Service Requests which have status as Resolved are automatically set to the status of Closed after 30 Days(can vary) and become read only. How to replicate this…
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How to modify the outbound email FROM address only for customer bound emails?Summary: How to modify the outbound email FROM address only for customer bound emails? Content (required): All the outbound emails from the system are sent with noreply@… -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
Restrict displayed Category values based on rolesSummary: The requirement is to restrict specific Category values to display only for a specific user role. Content (required): We are using Next Gen Internal Help Desk, … -
How do I find the column name for a particular fieldSummary: How do I find the column name for a particular field Content (required): NA Version (include the version you are using, if applicable): Oracle B2B Service 21B C…
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How can I capture Category from an inbound email?Summary: I would like to be able to capture the category in the inblound email so that the request would automatically be assigned to the a queue and resource. Content (…
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Parts search screen is not showing substitite item details.Summary: Parts search screen is not showing substitute item details. We have enabled the relationship in item master for substitute items. Please help. Content (required… -
Depot Repair: Service Request "Status" update.Summary: How can we update Service Request "Status" based on action performed in other fusion functional areas eg: 1) RMA Receipt status updated after receiving incoming…