How to Pay an Oracle Invoice

Invoice delivery

Invoices are delivered via email to the billing contact specified during contract execution. Depending on the product or service purchased, separate invoices may be issued. These are typically generated at the following times:

• After delivery of goods or completion of provisioning
• Prior to the commencement of certain services, such as consulting engagements

To ensure timely delivery, verify the accuracy of the billing contact email at the time of order submission or contract signing. Alternative delivery methods may be available to meet statutory or compliance obligations.

Update your billing contact information in the Oracle Customer Center.

Accessing the Oracle Customer Center

The Oracle Customer Center simplifies how you manage billing with Oracle. With proper access, you can

• View and pay invoices
• Track orders
• Download documents
• Add team members to your account
• Use the interactive chatbot for support

Access requirements

The Oracle Customer Center is accessed using the email address provided at the time of contracting with Oracle, which is typically listed on the first page of the ordering document. Once signed in, you can add additional contacts and share access with team members to streamline collaboration and account management.

Access the Oracle Customer Center.

Invoice access

Accessing your invoices is easy in the Oracle Customer Center. Follow these simple steps to view and download your invoices:

Step 1: Log in to your account

• Visit customercenter.oracle.com and click the Sign In button. (If you don’t have an account, create one using our one-step account creation process.)
• Enter your username and password, then click Sign In.

Step 2: Navigate to the invoices section

Once logged in, click Invoices in the quick links section or click the menu in the upper-left corner (☰), then click Billing, then Invoices.

Step 3: View or download your invoices

• Browse through your invoices. Click any invoice to view the details.
• To download an invoice, click the Download button next to the invoice you wish to save.

Online payment methods available

Oracle offers a variety of online payment methods to meet your needs:

• Credit card (limit: up to US$100,000)
• PayPal
• Direct debit

Available options may vary by country and are subject to government regulations. Additional payment methods may be available based on country-specific requirements.

Other payment options

• Oracle remittance addresses (listed on the right side of your invoice)
• ACH, wire transfers, and check payments

For further assistance, please contact Oracle Billing Support.

How to pay using invoices in the Oracle Customer Center

Making payments through the Oracle Customer Center is simple and straightforward. Follow these steps:

Step 1: Log in to your account

• Visit customercenter.oracle.com and click the Sign In button. (If you’re new, create an account with our seamless one-step registration process.)
• Enter your username and password, then click Sign In.

Step 2: Access the invoices section

After logging in, click Invoices in the quick links section, or click the menu in the upper-left corner (☰), then click Billing, then select Invoices.

Step 3: Review your invoices

• Review your invoices and check the due dates.
• The Status column will display the status of each invoice (for example, past due, open, closed).
• Small icons next to the Balance Due column will indicate any applied credits or rewards and/or display the remaining balance.

• Highlights if there were any credits/rewards applied to your invoice and what the remainder of the invoice due is.
• Provides a summary of the total number of credits adjusted, applied, and disputed.

Step 4: Select an invoice and click “Pay”

Locate the invoice you want to pay and click the Pay button.

Step 5: Choose your payment method

Select your preferred payment method. For support invoices, apply any available Oracle Support Rewards by entering the code before processing your payment.

Step 6: Confirm payment

After completing your payment, a confirmation page will appear. If you experience any issues during the process, please contact our support team for assistance.

Need more assistance?

For invoice discrepancies, payment issues, or general billing inquiries

• Visit Oracle Customer Center to use the live support chatbot.
• Contact Oracle Billing Support for direct assistance.